Effective Date: May 13, 2025
Website: HeartAlfajores.com
Business Name: Heart Alfajor
Email: [email protected]
Business Address: 7070, escondo mi casa hasta conseguir, PO Box 12345
1. Overview
At Heart Alfajor, we take pride in delivering handmade, high-quality alfajores with care. Due to the perishable natureof our products, all sales are final and we generally do not accept returns or exchanges. However, we want you to be completely satisfied with your purchase and will work with you to resolve any issues that arise.
2. Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of receiving your package. We’ll gladly review your case and, if appropriate, offer a replacement, store credit, or refund.
To report a problem:
- Email us at [email protected]
- Include:
- Your order number
- A brief description of the issue
- Clear photos of the item(s), packaging, and shipping label
We may request additional information to complete your claim.
3. Eligibility for Refund or Replacement
You may be eligible for a refund or replacement if:
- Your order arrived damaged or spoiled
- You received the wrong item
- An item was missing from your order
We are not able to offer refunds due to:
- Change of mind after purchase
- Incorrect address provided at checkout
- Delays caused by the shipping carrier (unless the item arrives spoiled or unusable)
4. Return Shipping
Because our products are perishable, we do not accept returned items. In the event that a refund or reshipment is authorized, we will handle the situation without requiring the item to be sent back.
5. Timeframes
- Refunds (when issued) are processed within 5–7 business days
- Replacements are typically shipped within 2–4 business days of approval
- We will notify you by email once your refund or replacement is processed
6. Order Cancellation
If you need to cancel an order, contact us at [email protected] within 2 hours of placing your order. After that, we may have already begun processing your items and cannot guarantee cancellation.
7. Contact Information
For questions or refund-related concerns, please contact:
Customer Support
Email: [email protected]
Mailing Address:
Heart Alfajor
7070, escondo mi casa hasta conseguir
PO Box 12345
8. Policy Updates
We may update this policy as our business grows or as laws change. The latest version will always be posted on this page with an updated effective date.